Aura Holistic Health Organisation LTD (https://www.auraholistichealth.org/) is committed to protecting your personal data. This Privacy Policy explains how we handle the personal data you provide to us or that we collect from you when you use our services or interact with our website. This policy applies whenever we act as a data controller for the processing of your data.
If you are a California resident and the California Consumer Privacy Act (“CCPA”) applies to you, please see the additional information supplementing this Privacy Policy in the Privacy Statement for California Residents. Residents of different US states have additional rights and conditions detailed in the US Region Privacy Statement.
We are the data controller for the personal data processed about our users and business partners. You can find our contact information below:
Aura Holistic Health Organisation LTD
112c High Street, Hadleigh,
Ipswich, England, IP7 5EL
C.N.: 14863581
Email: info@auraholistichealth.org (Please include “Privacy Policy” in the subject line)
Feel free to contact us with any questions about the processing of your data, to exercise your rights, to amend or delete your personal data, or to inquire about this privacy policy.
When you visit our website (https://www.auraholistichealth.org/), we use cookies necessary for the website’s functionality. You can read more about this in our Cookie Policy. You can reject the use of cookies at any time by changing the relevant settings in your browser.
When you contact us with questions about our site or services via email or contact form, we process your personal data to respond to your inquiries. The data processed typically includes your name and email. Our authority to process this personal data is based on GDPR Article 6(1)(f) – legitimate interests.
We offer a voluntary newsletter subscription. The purpose is to send emails with new information from the company, including new content on the website and advertising of our services. Our authority to process your personal data (email address) for the newsletter is based on GDPR Article 6(1)(a) – consent.
We communicate with our users to ensure the correct delivery of services. This may include processing information such as name, email, address, services, special agreements, payment information, and technical data like IP address and geographical location. Our authority to process this personal data is based on GDPR Article 6(1)(b) – performance of a contract.
When you purchase an item from our webshop (Aura shop), your payment information is processed by a payment gateway. The providers of these gateways act as separate data controllers. Our authority to process your personal data (invoicing information) for payments is based on GDPR Article 6(1)(a) and (f) – consent and legitimate interests.
If you receive goods from our warehouse, we process order numbers and customer contact information for shipping purposes. Personal data is transferred to the transport company responsible for delivery. Our authority to process this data (name, address, mobile number, email) is based on GDPR Article 6(1)(a) – consent.
We retain all accounting documents, including invoices, for accounting purposes, which may contain general personal data like name and address. Our authority to process this data for bookkeeping is based on GDPR Article 6(1)(c) – compliance with a legal obligation.
You can contact us with a complaint via info@auraholistichealth.org. We will process your complaint in accordance with applicable law within 28 days or notify you if an extension is needed.
We use business partners and suppliers (data processors) to handle personal data on our behalf, ensuring they comply with our data protection standards. We enter into agreements with these data processors to safeguard your personal data.
We transfer personal data to third parties, including service providers and business partners, to assist in providing our services. All transfers are done in compliance with strict data protection and privacy practices.
We primarily use data processors within the EU/EEA. When necessary, data may be transferred to processors outside the EU/EEA, provided they ensure adequate protection of your personal data through appropriate safeguards.
We take information security seriously and implement technical and organizational measures to protect your personal data. These measures are regularly evaluated to maintain data processing security.
You have various rights regarding our processing of your personal data:
– Right to Access: You have the right to gain insight into the information we process about you.
– Right to Rectification: You have the right to have incorrect information about you corrected.
– Right to Erasure: In certain cases, you have the right to have your information deleted before our regular general deletion occurs.
– Right to Restriction of Processing: In certain cases, you have the right to restrict the processing of your personal data.
– Right to Object: You have the right to object to our processing of your personal data in certain circumstances, including for direct marketing.
– Right to Data Portability: In certain cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transferred to another data controller.
– Right to Withdraw Consent: When our processing is based on your consent, you have the right to withdraw your consent at any time.
We retain your personal data only as long as necessary to fulfill the purposes outlined above. Data may be stored longer if anonymized or required by law.
We do not sell the personal information and do not have actual knowledge that we sell the personal information of minors under 16 years of age. Please contact us at via info@auraholistichealth.org. to inform us if you, or your minor child, are under the age of 16.
If you are dissatisfied with our processing of your personal data, you have the right to lodge a complaint with the Data Protection Authority.
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